This policy sets out how any personal information that you provide to us or which we collect from you will be used and processed by us.

Healix is committed to respecting your right to privacy and protecting your personal information. This document sets out our policy on handling personal information collected when you use our sites, contact us or use our services.

Personal Information, Collection and Use

Healix is providing healthcare and risk management solutions to clients around the world.  The following table lists the main types of personal information collected by Healix, the purposes for which it is used and who it is disclosed to.

 

Personal Information

How is it Collected?

What is it Used for? (Purpose)

Information such as names and contact details of individuals who contact Healix with requests for information.

Details entered by the enquirer into

Healix’s website.

Sales and account staff may collect information from an existing or potential customer.

To respond to requests.

To market our products and services where permitted by privacy laws.

Information such as names, business contact details, professional and business details of customers and potential customers, and their dealings with Healix.

From customers when asking Healix to respond to tenders and other requests for products and services or when Healix is providing products and services to them.

By Healix account staff for customer administration such as invoicing.

Marketing and sales staff may collect information volunteered by individuals during trade shows, conferences, industry networking events and product demonstrations.

To supply products and services.

To manage Healix’s dealings and potential dealings with customers.

To market our products and services, where permitted by privacy law.

Information about applicants for employment or contractual positions with Healix.

From interview responses, CVs, referees, previous employers, recruitment agents, and history and details from relevant educational institutions and contracting agencies.

To assess applications for employment or contractual position.

Information about Healix’s employees and contractors relevant to their employment or contract with Healix.

Through the hiring process.

From staff directly such as for example emergency contact.

From other Healix staff and customers’ staff (for example performance measurement).

For Healix to fulfil responsibilities as employer and contractor.

For Healix to fulfil responsibilities to its customers.

Information such as security footage.

Through video surveillance images (CCTV).

To provide a safe and secure environment for Healix staff and visitors.

To provide security for Healix facilities and assets.

Information such as names, business contact details and dealings with suppliers and potential suppliers to Healix.

Through communication with suppliers such as emails and order forms.

To manage Healix’s dealings and potential dealings with suppliers.

Health and medical information such as personal health records or medical screening results.

Through use of Travel Oracle facilities, medical screening tools, requests for medical assistance, pre-authorisation or medical reimbursement.

To supply health services products.

Telephone Call information

Through any calls placed to Healix.

For training, administrative and business purposes.

To comply with applicable legislation.

To provide services as requested.

 

How does Healix handle your Personal Information?

Applicable laws: Healix is bound by local and regional applicable privacy and data protection laws and regulations.

How is it held? Security is a high priority for Healix and to protect the personal information that we collect we have implemented appropriate organisational, technical and physical safeguards to prevent unauthorised access or disclosure. We require the same high standard of information security and information management of third parties we share your data with.

Personal information held by Healix is stored on Healix’s secure servers. In some circumstances, it may be held on a third party’s infrastructure where product or service delivery is outsourced. Access controls are applied to limit access to personal information to those individuals with a legitimate business requirement.

Who is the personal information disclosed to? Healix will only use and disclose personal information for the primary purposes for which it was initially collected, or for purposes which are directly related to one of Healix’s functions or activities. As a general rule, Healix will not use or disclose personal information to any third parties except:

  • To Healix Group companies (please see the Regulatory Info tab), for the same purposes as listed above;
  • To third parties engaged to provide services in connection with the purposes mentioned above (e.g. Hospitals and Clinics, service providers with whom Healix has partnerships, for technical services and maintenance on infrastructure, reference checks for job applicants);
  • If consent has been obtained;
  • If the use or disclosure can reasonably be expected, or the data subject has been informed; and
  • If it is otherwise permitted, authorised or required by applicable law.

Cross Border Transfer of personal information: Personal information might be subject to international transfer if necessary in order to provide the service. Healix may transfer the personal information cross border to recipients in countries including but not limited to the EU, US, New Zealand, Australia, Singapore and the country in which the data subject may be travelling and/or receiving medical treatment.

 

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and to report information for research purposes. This is anonymous statistical data and does not identify any individual.

We may also use cookies to improve the functionality of our website. Cookies are small text files stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and which helps to improve our site and to deliver a better, more personalised service.  You may refuse to accept cookies by activating the settings on your browser which allow you to refuse the setting of cookies.  However, as a result you may be unable to access certain parts of our site. For more information on cookies please visit: http://www.aboutcookies.org/

 

Changes to this Privacy Policy

Changes to this Privacy Policy will be posted on this page with an updated revision date. If we make significant changes to the Policy that materially changes our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on the main website. This policy was last updated May 2016.

 

Your Rights

You have the following rights:

  • Access a copy of the personal information held by Healix.
  • Correct the information if it is inaccurate.
  • Complete or clarify the information if it is incomplete or equivocal.
  • Erase the information if it has been collected without adherence to legal requirements.
  • Complain if you consider Healix has breached its privacy obligations.

 

Subject Access Right

You have the right to access personal information held about you. To do so you must provide a written request to Healix including as much information as possible to enable us to comply with your request as quickly as possible. Please see contact details below.

 

How To Make a Complaint

If you have any concerns or a complaint regarding our collection and use of your personal information, or a possible breach of your privacy, please send them to: privacy@healix.com or write to us at the address listed below.

We will treat your requests or complaints confidentially and contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

If you do not believe your complaint is managed appropriately you have the right to escalate the complaint to the applicable Data Protection Authority. Please request information from the Data Protection Officer using the Contact Details below.

 

Contact Details

Any questions, comments or requests regarding this policy should be addressed to the Data Protection Officer at: privacy@healix.com

 

Or by mail:

Data Protection Officer
Healix
Healix House
Esher Green
Esher
Surrey
KT10 8AB
UK

You can also find the regulatory information on the Healix Group of Companies at http://healix.com/regulatoryinfo.

 

Who we are

www.Healix.com is a site owned and operated by the Healix Group of Companies whose registered office address is 30 Upper High Street, Thame, Oxfordshire. You can contact us by post at the above address. For full details of the Healix Group of Companies please refer to the Healix Group of Companies Regulatory Information page on our site.

Your personal information

When you use this site, contact us or use our services we may collect the following information about you:

  • Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to use any of our services, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys which we use for research purposes, although you do not have to respond them.
  • Details of your visit to our site (including, but not limited to, traffic data, location data, weblogs and other communication dated) and the resources that you access.
  • Information that you provide to us or which we request from you in order for us to provide you with any of our online services including our Travel Oracle Website and Vaccination advice tools and our travel advice help lines, this may include sensitive personal data such as health information where this is required in order for us to provide you with the relevant service.

 

Sensitive Personal Data

We do not ask you to provide us with any sensitive health or medical information in order to use this site. However, you may wish to make use of our Travel Oracle facility which permits you to store your personal health records on our server. We do not use this information for any purpose other than in order to provide you with the Travel Oracle facility and we do not pass this information to any third parties. Healix endeavours to maintain the security of such information in accordance with the Data Protection Act 1998, however, users of this facility are responsible for ensuring the security of their passwords and login details.

Links to third party sites

This site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these sites.

How we use your personal information

We use information held about you in the following ways:

  • To provide you with information and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To ensure that content from our site is presented in the most effective manner for you and your computer
  • To carry out our obligations arising under any contract entered into between you and us.
  • To notify you of changes to our services.
  • To allow you to participate in the interactive features of our site, where you choose to do so.

Disclosure of your personal information

We may disclose your personal information to any member of our group, which means subsidiary, ultimate holding company and its subsidiaries, as defined in section 736 UK Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • Where we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our contractual terms and conditions and by the agreement; or to protect the rights, property, or safety of the [Healix] group of companies, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal information

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and to report information for research purposes. This is anonymous statistical data and does not identify any individual.

We may also obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and which helps to improve our site and to deliver a better more personalised service.  You may refuse to accept cookies by activating the settings on your browser which allow you to refuse the setting of cookies.  However, as a result you may be unable to access certain parts of our site.

Changes to our privacy policy

Any changes that we may make to our privacy policy in the future will be posted on this page and, where appropriate notified to you by email.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before we collect your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the opt out boxes on the forms that we use to collect your data.  Alternatively you can contact us at The Healix Group, Healix House, Esher Green, Esher, Surrey, KT10 8AB or by e-mail: nospamprivacy@healix.com (remove words "no spam")

Access to information

You have the right under the Data Protection Act 1998 to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information that we hold about you.

Contact

Any questions, comments or requests regarding this privacy policy should be addressed to The Healix Group,  Healix House, Esher Green, Esher, Surrey, KT10 8AB or by e-mail: nospamprivacy@healix.com (remove words "nospam")

Contacting us by telephone

It is our policy to record all telephone calls that we receive and if you contact us by telephone your call may be recorded. We record calls for a number of purposes including the following:

  • for administrative and business purposes
  • for training purposes and to help us maintain our high quality standards
  • in order to comply with applicable legislation
  • in order to provide any services you have requested