Air New Zealand focuses on staff health with new global medical care contract

Published Monday, August 13, 2012

Healix International provides New Zealand flag carrier with expert care

Air New Zealand, the national airline and flag carrier of New Zealand, has selected Healix International to provide medical care for its more than 3,000 staff, when operating away from base.  The proven expertise of Healix, combined with our extensive global medical network, will give the carrier access to cost efficient, enhanced medical care for its employees.

Air New Zealand operates scheduled passenger flights to 27 domestic destinations and 26 international destinations in 15 countries across Asia, Europe, North America and Oceania. Having access to a global network of medical providers was therefore crucial to ensure Air New Zealand meets its Duty of Care commitment for staff when they are posted away from base. 

"We understand that an organisation like Air New Zealand needs a very high level of support for its staff whilst also ensuring effective value and avoiding unnecessary expense", explained Will Sommerville, Director of Business Development at Healix International.  "With in-depth medical expertise at the heart of our business, we are able to provide industry-leading quality care and cost containment, because we understand the medical needs of each patient and can very accurately match them to right medical service on the ground - both in terms of care and cost. 

"The relationship we have with the clinics and medical services we access around the world, also ensures we can pass on to our clients the best priced care, which is further demonstrated in our fully transparent pricing model.  Plus, our detailed management information gives us and our clients the best understanding of medical spend, so that costs can be managed on an on-going basis.

"The extensive medical expertise of Healix, which centres on nurse-led case management, also means we can give Air New Zealand the confidence of knowing that we are doing everything possible to look after their flight deck and cabin crew and ground based staff working away from base, wherever they are in the world.  If an employee falls ill or has an accident whilst abroad, they will have access to high quality medical expertise 24/7 as well as a specialist network of local medical providers and facilities and of course, repatriation services where needed."

Healix International is a leading medical service provider with a wealth of international expertise providing emergency medical case management to individuals who have an accident or fall ill whilst abroad.  Our unique approach to case management means that a qualified nurse deals with every case requiring assistance, ensuring that an individual's medical concerns are addressed as a priority and there is no risk of delay in getting treatment arranged and paid for via our cashless settlement facility.

With Healix's 24/7 nurse-led phone service, Air New Zealand staff will be able to speak to a medical expert at any time of the day, wherever they are in the world.  If they need medical assistance, we will advise them of the most appropriate medical facility and accredited practitioner or arrange for a doctor to visit them at their hotel, if necessary.  For more serious cases, treatment is arranged at a suitable hospital and costs are contained through active case management, negotiated discounts and protocol pricing.  In addition, crew can also be assisted with non-medical items, including emergency money, passports and a message service.

"Operating thousands of flights a year, Air New Zealand needed a medical claims management solution that would ensure all employees were well cared for, but also one that managed costs without compromising on that care" concluded Will Sommerville.  "Our expertise in global medical care means we are perfectly placed to help Air New Zealand meet its Duty of Care commitments, whilst staying in control of their costs."


Back to News list